Refund Policy

Scope

This policy applies to TopCopilot paid memberships (Pro, Pro Max and other tiers) and credit packs. These are all digital virtual services: membership benefits are activated and credits are added immediately after payment succeeds.

General principle

Once membership benefits are activated and credits have been added, generally non-refundable. Except in the cases below, we do not process refunds for personal reasons (for example, no longer needed, bought by mistake, or unused).

Cases eligible for a refund

• The same order was charged more than once.
• Payment succeeded but membership was not activated or credits were not added, and they cannot be re-issued after verification.
• The service cannot be provided due to our fault (excluding force majeure); the remaining value of the unused membership portion will be refunded.
• Other cases where a refund is required by law, subject to the laws applicable where you live.

Cases not eligible for a refund

• Credits already used, including those consumed by completed translations, AI chats and similar features.
• Accounts suspended or terminated for violating the Terms of Service.
• Orders for which the refund request deadline has passed (see below).

How to request and processing times

• Please email support@topcopilot.com, and include your order number, account email or UID, and the reason for the refund.
• We will reply and verify within 3 business days.
• Refund requests must be submitted within 7 days of the payment date.
• After verification, the refund will be returned to the original payment method; the time it takes to arrive depends on the payment channel and card issuer.

Handling of benefits after a refund

• Once a refund is completed, the membership benefits and unused credits of the corresponding order are revoked.
• When refunding by the remaining-value ratio, the used portion is deducted based on actual usage.
• For orders with an issued invoice, please contact support to confirm how the invoice will be handled before requesting a refund.

Contact us

If you have questions about this policy, please use Contact supportcontact us, or email support@topcopilot.com。