Contact support

Scan the QR code to add WeChat support, or send an email to support@topcopilot.com. Service hours are 9:00–21:00 every day, and we usually respond within 12 hours.

Official support

Contact TopCopilot support

Scan the QR code to contact us on WeChat, or email our official support address. Get help with installation, sign-in, plans, supported languages and translation errors.

Support hours

Daily, 09:00–21:00

Response time

Usually within 12 hours

Scan in WeChat to add TopCopilot support: TopCopilot-1

WeChat: TopCopilot-1

Official email: support@topcopilot.com

Before scanning the QR code, see the

Frequently asked questions the tutorials Web translation extension

When reporting a problem, include

A short description of the issue and the expected result
Your Microsoft Word and Windows versions (for extension issues, include your Chrome / Edge version)
Whether you are signed in and have an active plan
Screenshots, if helpful

Email support

Please email support@topcopilot.com, and include your order number, account email or UID, and a description of the issue. We usually reply within 12 hours, and no later than 3 business days.

Send email Refund Policy

For questions related to privacy, account, subscription and terms of service, you can also contact us through this channel.